Refunds
General refund rules
Applications for refund of a Eurail Pass must be presented by the client to the agency where the Pass was purchased. This has to be done within the fixed times indicated hereafter, otherwise no refund can be given. At all times the original documents (pass in cover) must be submitted.
Applications for refund of a Eurail Pass must be presented by the client to the agency where the Pass was purchased. This has to be done within the fixed times indicated hereafter, otherwise no refund can be given. At all times the original documents (pass in cover) must be submitted.
- the travel agency forwards the application to the Issuing Office indicated on the Eurail Pass
- there is a 15% cancellation charge
- neither a lost nor stolen Eurail Pass, nor any ticket purchased in replacement of such a Eurail Pass, can be refunded or replaced
Special refund conditions for Saver Passes
If 1 or more of the persons listed on a Saver Pass renounce from traveling the Issuing Office has to issue new tickets for the remaining persons of the party. If the application is submitted too soon before departure to Europe the travel agent has to cross out on the Control Voucher the person(s) renouncing from traveling, sign and stamp the date on the Pass. Upon return from Europe, an application for refund for the persons who did not travel must be submitted within 1 year from the date of issue. Partial refund is to be granted by the Issuing Office. If 1 or more of the persons listed on a Saver Pass renounce from traveling once in Europe, a railway official in Europe has to endorse the Pass, before the first day of validity, stating that not all persons have traveled. Upon return an application for refund for the persons who did not travel must be submitted within 1 year from the date of issue. Partial refund is to be granted by the Issuing Office. If the minimum number of 2 travelers is not reached (only one person has traveled) deduct the price of an individual Pass (with the same period of validity) from the price of the original Saver Pass. The result, minus 15% cancellation charge, is the amount that can be refunded. If there is still a minimum of 2 travelers, a refund is granted for all persons not traveling, minus 15% cancellation charge.
If 1 or more of the persons listed on a Saver Pass renounce from traveling the Issuing Office has to issue new tickets for the remaining persons of the party. If the application is submitted too soon before departure to Europe the travel agent has to cross out on the Control Voucher the person(s) renouncing from traveling, sign and stamp the date on the Pass. Upon return from Europe, an application for refund for the persons who did not travel must be submitted within 1 year from the date of issue. Partial refund is to be granted by the Issuing Office. If 1 or more of the persons listed on a Saver Pass renounce from traveling once in Europe, a railway official in Europe has to endorse the Pass, before the first day of validity, stating that not all persons have traveled. Upon return an application for refund for the persons who did not travel must be submitted within 1 year from the date of issue. Partial refund is to be granted by the Issuing Office. If the minimum number of 2 travelers is not reached (only one person has traveled) deduct the price of an individual Pass (with the same period of validity) from the price of the original Saver Pass. The result, minus 15% cancellation charge, is the amount that can be refunded. If there is still a minimum of 2 travelers, a refund is granted for all persons not traveling, minus 15% cancellation charge.
Travel Insurance
The Eurail Pass does not include the insurance for baggage. We strongly advise the travelers to insure against the loss and theft of personal belongings. A travel insurance may also cover the costs of unscheduled (return) flights due to illness of the traveler or may cover the loss of unused travel days.
The Eurail Pass does not include the insurance for baggage. We strongly advise the travelers to insure against the loss and theft of personal belongings. A travel insurance may also cover the costs of unscheduled (return) flights due to illness of the traveler or may cover the loss of unused travel days.
Conditions for refunding a Eurail Pass
- Applications for refund must be made within one year after the date of issue.
- If a pass is returned to the place of purchase before the first day of validity, the entire cost is refunded less a 15% cancellation fee.
- If this pass is returned to the place of purchase endorsed “UNUSED” by a railway official in Europe before the first day of validity, the entire cost is refunded less a 15% cancellation fee.
- There is no refund for partially used Passes (Passes presented on or after the first day of validity are considered partially used).
Refund in case of Force Majeure
If a traveler could not (or only partially) use his Eurail Pass because of force majeure (strike or natural disaster) he should contact the Issuing Office after the journey. The Issuing Office asks the Eurail Management for authorization for refund, submitting all necessary information.
If a traveler could not (or only partially) use his Eurail Pass because of force majeure (strike or natural disaster) he should contact the Issuing Office after the journey. The Issuing Office asks the Eurail Management for authorization for refund, submitting all necessary information.
Traveling in 2nd class with a 1st class Eurail Pass
In this case the traveler is not entitled to any refund.
In this case the traveler is not entitled to any refund.
Other cases
Any other cases, for which no provision has been made in the above regulations, must be submitted for final decision to the Eurail Management by the Issuing Office.
Any other cases, for which no provision has been made in the above regulations, must be submitted for final decision to the Eurail Management by the Issuing Office.
- Antwerp Central Station, Belgium